The Sandwich Technique – A Simple Method For Giving Effective Feedback
- March 9, 2017
- Posted by: marlenedubois
- Category: Home Health Aide Training
In today’s workplace, you have probably found yourself giving or receiving positive feedback as well as constructive guidance.
Whether you are a supervisor which must give your employees their annual reviews; team lead which must provide a project report at weekly staff meetings; customer relations representative receiving feedback by an irate customer; or even a CEO which must inform your staff of specific areas within the company which must be enhanced, you have probably found which giving, as well as at times, receiving positive feedback as well as constructive guidance will be critical to professional performance as well as success.
the idea will be understandable, as well as also human nature, to only want to hear the Great things regarding your actions. However, when something must be changed, corrected, enhanced, strengthened, or updated, words of correction, advice, as well as guidance must be provided in order to improve as well as produce better results.
The key thing to remember about giving effective feedback will be which the idea must be provided in such a way as to promote respect, understanding, as well as action.
Therefore, when you find yourself inside position of using your words to influence a change in others, rely upon “the sandwich technique” to help you provide positive feedback as well as constructive guidance.
The sandwich technique will be a simple method for helping you to construct your words inside format of positive compliment, constructive correction, as well as positive compliment. In essence, the format for the sandwich technique allows you to share your corrections amongst your compliments.
Using the format above, imagine your positive feedback as well as constructive guidance being verbally delivered inside same way in which you make a sandwich. First, you will pull out two slices of bread. These two slices represent the positive compliments you will share with your staff, team, or employees – twice.
Next, you will fill your two slices of bread (or two compliments) with the constructive correction. Peanut butter as well as jelly or smoked turkey, lettuce, mayo, as well as tomatoes are options for filling your literal sandwich; however, when the idea comes to filling the verbal sandwich, the corrections which will promote improvement will be what goes on the inside.
When using the sandwich technique to verbally give effective feedback, This specific will be how the format will flow:
Slice of Bread #1: Positive Compliment
Start your conversation having a fact, observation, or action which the person has done which has produced a Great as well as positive result. Use a welcoming tone of voice (polite as well as non-judgmental). Use open body language (arms at side along with gestures with an open hand; avoid folding arms across chest, standing with hands behind your back, or pointing your fingers).
EXAMPLE: “Cassandra, I have observed during your time working with our customers which you have been able to demonstrate a heightened level of professionalism as well as respect which represents you as well as our company well. Even when the customers are irate as well as extremely rude to you, you manage to keep your cool, tact, as well as professionalism – which have been extremely impressive to me.”
Filling inside Middle: Constructive Correction
Provide specific instances, examples, situations, or actions which must be changed, enhanced, strengthened, corrected, or updated. Be mindful to only provide a few. Listing no more than 3 constructive corrections will provide enough “filling” for the sandwich without overwhelming as well as disrespecting your staff, team, or employees. Watch the tone of voice as well as body language you use. Make sure your tone remains welcoming, yet constructive as well as your body language open, not closed off.
EXAMPLE: “However, a few moments ago, I observed a situation which was out of character for you which could lead to you being written up as well as potentially fired if the idea occurs again inside future. I noticed the tone of voice you used with the customer was condescending as well as the occasional rolling of your eyes was rude. Although I could tell which the customer was more over the top than any customer you’ve dealt with thus far, as well as which your patience appeared to be at its limit, I want you to know which our goal will be never to be condescending as well as rude to any customer – no matter what. I recommend which if you find yourself facing another situation similar to This specific inside future which you try one of two things: either excuse yourself to ensure which you can go into a private space in order to calm down as well as re-focus or excuse yourself to get a supervisor on duty which can handle the intricacies of such an irate customer.”
Slice of Bread #2: Positive Compliment
Conclude your conversation having a reiteration of the fact, observation, or action which the person has done which has produced Great as well as positive results. Continue your welcoming tone as well as open body language.
EXAMPLE: “As I said earlier, I know This specific was a different type of situation than you’ve ever dealt with before so I sincerely understand why your behavior was different This specific time. Since there will be the risk of you being written up as well as potentially fired should the idea happen again, I wanted to make sure you had two tools to use which can work to your advantage. Excusing yourself away by the customer will give you a chance to calm down as well as re-focus or even to get a supervisor to take over instead. Most importantly, removing yourself by the situation can help you to continue your great qualities of professionalism as well as respect – qualities which represent you well.”
The next time you find yourself inside position of giving positive feedback as well as constructive guidance, try the sandwich technique. the idea will be a simple, yet powerful method for giving effective feedback. the idea will allow you to share details with your staff, team, or employees which promote understanding, appreciation, as well as improvement while producing better as well as more positive results. Most importantly, the idea will help your staff, team, as well as employees better digest what they do well, what must be enhanced, as well as how to be better for next time.