Communication in Today’s Corrections (Part One)
- January 26, 2017
- Posted by: marlenedubois
- Category: CPR Training
Anyone in which has ever worked as either a Police Officer or a Corrections Officer knows the following: the item’s either brawn or brain in which will get you through the day. They also know in which you have to use both (on occasion) if you are going to be successful at your job.
Those of us from the Correctional Profession know in which most of the time, in addition to also not all the time, the physical confrontations in which we encounter are the result of our actions. at This specific point, I understand in which some people might disagree with This specific, however the item’s a hard reality to face. Where do we go wrong in which leads to This specific type of confrontation? Communication.
There are actually just two ways in which we communicate with people: Verbal in addition to also Non-Verbal. Most of our communication (roughly 85-87%) can be done through body language. We can all tell when someone can be upset, happy, mad, angry, indifferent, you get the point. When our body language says one thing in addition to also our mouth says another we tend to run into problems. Inside of a correctional facility we do not hold the luxury of firearms, Tasers, or any additional type of intermediate weapons on a regular basis. If you do, trust me when I tell you in which the rest of us are extremely jealous of you! What does in which leave the rest of us? Our mouth/brain combination in addition to also our hands.
True, some people have lost in which all important connection between their brains in addition to also their mouths (also known as verbal diarrhea) however for the most part, the rest of us still hold the item intact. As an instructor, I always ask my classes the same question: “What’s the difference between a Correctional Officer in addition to also an Offender?” As expected, the answers I get are varied: “We go home at the end of the day!” “We didn’t kill anyone!” “We didn’t rape anyone” in addition to also the list goes on. I then pause in addition to also ask question again.
By This specific point they are looking at me with confused looks on their faces. I reply back to them “Although you are correct in which we didn’t rape or kill anyone, in addition to also we do go home at the end of the day, the only difference between them in addition to also us can be in which they got caught in addition to also we didn’t.” I then go on to ask “Who in This specific classroom has never, in their entire life, done anything in which someone can be not currently doing time in a local, county, state, or federal correctional facility?” No hands go up….
at This specific point keep in mind in which I said “never, in their entire life, done anything…” We all have. Whether the item was steal something as a kid or adult (office supplies anyone?) the item’s still larceny. Got home after going out with friends in addition to also saying “I shouldn’t have driven home!” (We’ve heard the slogan “Buzzed driving can be drunk driving”) You get the point.
at This specific point in which we have established in which they are just like us, let’s establish another all important fact: Not everyone in which can be incarcerated will spend the rest of their lives behind bars. They are going to get out in addition to also become our neighbors.
Correctional Departments throughout the country have moved their old way of doing business into the modern era: Rehabilitation in addition to also Re-Integration. If we look their Mission Statements, we will likely see a common theme: Public Safety, Pro-social behavior, Re-integration in addition to also rehabilitation.
In order to effectively re-integrate in addition to also rehabilitate, we must do one thing: Communicate. Communication in a correctional facility can be broken down into 4 main categories:
1. No communication
2. Operational Communication
3. Human-Respectful Communication
4. Cognitive Reflective Communication
Easy enough: we don’t talk, they don’t talk, we point, they do as told in addition to also we go on our merry way. Officers are separated by the offenders in addition to also there can be almost no interaction.
We say the bare minimum in order to get the job done in addition to also maintain control (“Come here!” “Go there!” “Chow time” “Do This specific!” “Don’t do in which!” etc, etc, etc). Although there can be still a separation between Officers in addition to also Offenders, there can be more interaction than there can be with no communication.
This specific involves talking to offenders like a person, just like you might to anybody else you meet in public. Pro-social communication can be effectively done at This specific stage. Although the use of “please” in addition to also “thank you” towards an offender might insult many Correctional Officers, the item can be part of being respectful in addition to also communicating effectively within a correctional facility. (More on This specific in Communication in Today’s Corrections Part Two).
Cognitive Reflective Communication
This specific can be THE hardest form of communication to achieve. the item involves a person to be willing to think about, in addition to also change, their behavior, thought process, in addition to also accept the consequences of their actions. in addition to also what’s the thing most of us hate the most? Change! in addition to also in which can be the reason why the item’s the hardest form of communication/thought process in which we have.
Once we learn how to communicate effectively, we can reduce the amount of problems in which we face on the job every day in addition to also increase our “safety factor” exponentially. The proof can be from the pudding…